![]() ![]() If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”. Normal discoloration, wear, or consumption during product use. Purchases from illegitimate resourcesor second-handed parties Non-quality-related issues (after 30 days of purchase)ĭamage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly) Items that have expired their warranty period Products without sufficient proof of purchase The following Conditions Are Not Covered Under Warranty: During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally. During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally Ĭ). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;ī). The rate of laser power drop is related to the frequency of use, working hours, and working environment.Ī). No warranty for damage caused by man / misuse (e.g. Installation tools and screws are not warranted Release film is a consumable product without warranty Mars 2/ 2 Pro/ 3/ 3 Pro/ 4/ 4 Ultra/ 4 MaxĬonsumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.ĭamage caused by scratches, drops or bumps is not covered by the warranty. Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.Īrduino Kits, Robot Kits & Component Kits Synchronous belt, motor connection line, laser connection line ![]() Main Parts of the Machine (Tools Excluded) Main Parts of the Machine (FEP&Tools Excluded) Saturn / Saturn S / Saturn 2 / Saturn 8K /3 /3 Ultra Mars 2 / 2 Pro/ 3 / 3 Pro / 4 / 4 MAX/ 4 Ultra/ Other Main Parts of the Machine (FEP&Tools Excluded) Main Parts of the Machine (nozzle and build plate sheet Excluded) Neptune 2 / 2D / 2S / X /3 / 3 Pro / 3 Plus / 3 Max/ 4 / 4 Pro Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. We hope you are happy with your purchase. ![]()
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